Purchase terms & conditions

1. General settings

1.1.  The owner of the Online Store www.komfort24.ee (hereinafter KOMFORT24 Online Store) is UÜ Mondliht (registry code 10157062), located at Energia 2, Narva, Estonia.

1.2. Shopping in the online store is possible for:

1.2.1. private person

1.2.2. legal entities registered in Estonia. 

2. Validity of sales contract, product and price information

2.1.  The conditions of sales are valid when purchasing goods via KOMFORT24 Online Store.

2.2.  The prices sold through KOMFORT24 Online Store have been specified for the products. All prices include value added tax of 20%. A delivery fee will be added to the price.

2.3.  The delivery fee depends on the location of the purchaser and the method of delivery. The delivery fee will be displayed to the purchaser upon placing the order.

2.4.  Product details have been given with the respective product at KOMFORT24 Online Store. The product information is regularly checked and updated. As the product details have been entered by the producers, KOMFORT24 Online Store assumes no liability for the correctness of the details.

2.5.  Product photos are illustrative.

3. Order placement

3.1.  To order goods you must add products to the cart. To place an order, you must fill in the required fields and choose a suitable delivery method. Then the fee will be displayed, which can be paid either through a bank link or with another payment method.

3.2.  The contract shall enter into force as of the receipt of the amount due to the current account of UÜ Mondliht.

3.3.  If the ordered goods cannot be delivered because their supply has run out or due to another reason, the purchaser will be informed thereof as soon as possible and the money paid (including the delivery fee) will be returned promptly, but not later than 14 days as of the receipt of the notice.

3.4.  The orders made via the Online Store are processed on working days (Mo–Sun)  9:00–18.00. This also applies for the delivery method “I will pick up the goods myself”. 

4.Delivery

4.1.  The goods are delivered only in the territory of European Union.

4.2.  The delivery fee is paid by the purchaser and the respective price list is displayed with the delivery methods.

4.3.  Deliveries in Estonia usually reach the destination specified by the purchaser within 5 working days as of entry into force of the sales agreement. The deliveries of goods purchased during the sales campaigns may by prolonged till 7 working days.

4.4.  The purchaser will be informed by phone or via e-mail when the goods are ready to be collected.

5.Right of withdrawal

5.1.  After receiving the order the purchaser has the right to withdraw from the contract entered into at the Online Store within 14 days. More details can be found on the page Purchase return

6. Right to submit claims

6.1.  KOMFORT24 Online Store shall be liable for the lack of conformity of the sold goods with the terms and conditions of the Contract which existed at the time of their transfer and which become evident within two years as of the transfer of goods to the purchaser. Within six months as of the transfer of the goods to the purchaser it is presumed that the deficiency already existed at the time of transfer of the goods. Refuting such presumption is the liability of KOMFORT24 Online Store.

6.2.  KOMFORT24 Online Store is not liable for the depreciation/damage of the product due to the purchaser, any deficiencies caused to the product due to improper usage thereof nor normal wear and tear of the product during its normal usage.

6.3.  In the event of a deficiency, the purchaser has the right to contact UÜ Mondliht within two years by sending an e-mail to info@komfort24.ee or calling +372 52 43332.

6.4.  UÜ Mondliht is not liable for the deficiencies that have arisen after the transfer thereof to the purchaser.

6.5.  If a product purchased from KOMFORT24 online store has deficiencies for which the Online Store is liable, the Online Store shall repair or replace the said product. If the product cannot be repaired or replaced, the Online Store shall repay to the purchaser all costs arisen with the sales contract.

6.6.  The Online Store shall reply to a claim submitted by a consumer in writing or in a format that can be reproduced in writing within 15 days.

7. Direct marketing and processing of personal data

7.1.  The Online Store uses the personal data provided by the purchaser (incl. name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the purchaser.

7.2.  The Online Store shall forward the persona data to companies providing delivery services for them to deliver the goods.

7.3.  The Online Store shall send the purchaser newsletters and offers to the purchaser’s e-mail address only if the purchaser has made such a request by entering their e-mail address on the website and declared their wish to receive direct mails.

7.4.  The purchaser has the right to withdraw from offers or newsletters sent to the e-mail address by informing us thereof via e-mail or by following the instructions in the e-mail containing the offer.

8. Settlement of Disputes

8.1.  If the purchaser has complaints about the Online Store, they send these to the e-mail address info@komfort24.ee

8.2.  If the purchaser and the Online Store fail to resolve the dispute by way of negotiations, the purchaser has the right to turn to the Consumer Disputes Committee. The procedural conditions can be viewed here and the application can be submitted here. The Consumer Disputes Committee has the capacity to resolve disputes arising from the contract entered between the purchaser and the Online store. Reviewing the purchaser’s complaint by the committee is free of charge. The purchaser may turn to the platform solving consumer disputes in the European Union 

8.3.  UÜ Mondliht shall be liable to the customer and the customer shall be liable to UÜ Mondliht for any damage caused to the other party due to a breach of these terms and conditions in the instances and to the extent stipulated in the current legislation of the Republic of Estonia.

8.4.  UÜ Mondliht shall not be liable for the damages caused to the customer or delay of product if the damage or delay has been caused by circumstances which UÜ Mondliht could not have influenced and could not reasonably have been expected (force majeure).