Purchase return

 Right of withdrawal

1.  After receiving the order the purchaser has the right to withdraw from the contract entered into at the Online Store within 14 days.

2.  The right of withdrawal does not apply if the purchaser is a legal person.

3.  To use the 14-day right of withdrawal, the ordered goods cannot be used in any other way than necessary to verify the nature, properties and functioning of the goods as is permitted for testing the goods at a real store. The returned product must be complete, i.e. include all parts included in the product package. If the product has been purchased during a campaign and another product has been added thereto, the whole set of products must be returned.

4.  If the goods have been used for other purposes than necessary for verifying the nature, properties and functioning of the goods or there are signs of use or wear, KOMFORT24 Online Store shall have the right to reduce the returned fee according to the decreased value of the goods.

5.  The purchaser shall incur the costs of returning the goods, except when the goods are returned because they do not comply with the order (e.g. wrong or defective product).

6.  The returned goods must be unused and in the original package. The packaging of the goods must be in good condition and clean. The commercial appearance of the product must be fully preserved.

7.  The purchaser must return the goods within 14 days as of submitting the application or submit evidence that they have transferred the goods to the carrier within the said period.

8.  KOMFORT24 Online Store will immediately return all payments received from the purchaser under the contract upon receiving the returned goods, but not later than within 14 days as of receipt of the application for withdrawal.

9. The Online Store may refuse to make the repayment until it has received the returned product or the purchaser has submitted evidence that they have sent the product back, depending on which takes place earlier.

10. If the purchaser has explicitly chosen a delivery method that is not the cheapest from the selection of regular delivery methods on KOMFORT24 Online Store, the Online Store does not have to return to the purchaser the cost exceeding that of the regular delivery method.

11.  KOMFORT24 Online Store reserves the right to withdraw from the sales transaction and demand the goods back from the purchaser if the price of the goods on the website has been specified as significantly lower than the market price thereof.

12. To return goods, please fill out the product return form.